The Claims Specialist serves as a primary contact for the processing and management of accidents and claims relating to Risk Management
- Manage accidents for all lines of coverage including workers compensation, liability, auto, and property for the Company
- Analyze and evaluate accident/claim reports and work with others internally to understand extent of loss and applicability to insurance and/or liability
- Work with third party administrators in managing all workers compensation injuries based on state laws
- Assist the Risk Manager with the analysis of cost regarding workers compensation injuries
- Assist in the development and implementation of an effective post-loss injury program
- Manage and oversee and TWAP light duty program
- Collaborate with legal counsel, adjusters, and other appropriate personnel on pertinent claims matters
- Assist the Risk Manager on losses and negotiate settlements, within established authority
- Oversee claims management and claim litigation processes
- Assist with large dollar claims and legal case management for TPA
- Analyze loss data to identify trends, establish relevant benchmarks and identify the most effective cost containment strategies
- Work with the Risk Manager and field Safety Managers to develop a strategy to reduce the frequency of injuries and equipment losses
- Work with the field Safety Manager to establish and support Safety Committees as appropriate
- Review documentation, accident photos, employee/witness statements, and police reports and make determination of liability as needed
- Process estimates, invoices, payments, and/or external adjusting service fees for approval
- Negotiate settlements, authorize payments and collect needed forms to resolve claims matters
- Manage subrogation files for damages to Dayton Freight equipment/property caused by third party
- Work with the Maintenance department to collect Dayton Freight repairs and invoices and record payment information
- Determine if use of third party administrator is appropriate for claims
- Maintain legal files as necessary
- Pull, review and update various reports relating to safety, accidents and injuries
- Continuously evaluate processes for efficiency improvements
- Become a Risk Management liaison for accident and insurance questions for internal and external customers and/or partners
