Assistant Service Center Managers direct and coordinate all terminal operations and service activities necessary to achieve maximum performance and profit objectives in accordance with Company policies and procedures.
- Develops methods and procedures for the most efficient and economical routing and movement of customers freight in an error-free manner
- Utilizes TEAM system for P&D and dock operations, as well as Trailer Utilization Report to maximize resource capabilities
- Prepares and compiles daily, weekly, monthly production and service records and measure conformance to terminal objectives
- Maintains excellent communication with external and internal customers
- Receives constructive criticism and praise in a business-like fashion and maintain a professional, positive attitude
- Recruits, qualifies, interviews, hires, trains, evaluates and develops Service Center personnel
- Manages the schedules, workload, payroll and performance for all direct reports
- Inspects terminal facility and conformance to prescribed standards of safety and cleanliness
- Handles employee complaints and grievances as they arise
- Ensures compliance with state and federal regulations and company policies
- Works closely with Transportation Coordinator in the planning and implementation of transportation schedules
- Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies
- Understands and complies with Dayton Freight’s safety practices including DOT, EPA, ICC and OSHA rules and regulations
- Responsible for effective, consistent, communications at the highest level possible, as well as for facilitating our Open Door Policy
- Evaluates all freight claims
- Analyzes revenue statistics
- Keeps fully informed of competitor developments
- Assists and act as fill-in for supervisory vacations and illnesses as needed
