Operations Managers develop methods and procedures for the most efficient and economical routing and movement of customers' freight in an error-free manner as well as within established service center budget guidelines.
- Utilize T.E.A.M. System for P&D and Dock Operations as well as trailer utilization report to maximize resource (i.e. company assets, equipment, personnel) capabilities.
- Prepare and compile daily, weekly, monthly production and service records and measure conformance to stated service center objectives.
- Observe, inspect and measure proficiencies in service center personnel to determine changes in work practices and/or procedures necessary to improve overall service center operations.
- Review logs and reports and confers with shift supervisory personnel to ascertain scheduling, production and administrative support function requirements.
- Maintain superior internal and external customer relations, consistent with company policies.
- Receive constructive criticism and praise in a business-like fashion and maintains a professional, positive attitude.
- Assist in the training, development and evaluation of all supervisory and production personnel work performance and recommends or initiates personnel records documentation.
- Responsible for recruitment of prospective subordinate employees, including screening, qualifying and interviewing in conjunction with Service Center Manager.
- Inspect Service Center facilities for conformance to prescribed standards of safety and cleanliness.
- Inspect service center for security, such as Bay doors locked at the end of each shift, tractors locked, key properly stored in designated area, freight in appointment trailers locked.
- Responsible for routine maintenance/repairs and initiates requisitions for corrective actions required through service center manager.
- Work closely with Line Coordinator in the planning and implementation of line haul schedules to ensure consistent attainment of on-time service performance requirements.
- Confer with various departments to ensure coordination of service center activities; i.e. line haul, sales, maintenance and claims.
- Issue directives to subordinates to coordinate the movement of expedited, late or special circumstance freight.
- Assist in the investigation of all accidents on job related injuries and ensures report preparation is timely and accurate with corresponding corrective actions initiated; coordinates same with Director of Safety. Is knowledgeable and has understanding and application of company safety practices including DOT, EPA, ICC and OSHA rules and regulations and ensures worker compliance.
- Participate in Controlled Substance Testing Program, which meets minimum Federal Motor Carrier Safety Regulations for Pre-Employment, Random Reasonable Cause and Post Accident Testing.
- Assist in the preparation and conduct of regular service center meetings in order that all supervisory, staff and production/service personnel might be properly informed relative to service center performance, company trends, sales/marketing plans as well as individual accomplishments and performances. Is similarly for effective, consistent communications at the highest level possible as well as for facilitating our Open-Door policy.
- Coordinate and facilitate Company as well as service center sponsored TQM Continuous Improvement Process; is persistent in our corporate commitment to quality and excellence. Timely and effectively handles special assignments as directed.
