As a Lead Dock Worker/Customer Service Representative, you will load and unload freight in a productive, safe and claims-free manner, assisting Dayton Freight customers with a variety of inquires including freight pickup requests, manage rate quotes or freight charges and appointments or special requests
- Complete pre and post trip inspections on all dock equipment
- Properly document all freight control processes
- Participate in Dayton Freight’s training and improvement programs
- Be available for irregular work schedules, alternating work shifts and/or assignments
- Adhere to the operational procedures and guidelines contained in the Dayton Freight Driver/Dockworker Manual
- Dispatch P&D Drivers
- Plan Outbound Dock setup
- Manage W&R process
- OS&D checks, reports, and inspections
- Receive, control and enter incoming claims
- Manage incoming customer/internal emails and mail
- Manage and coordinate weekly claim payment reports with payables
- Prepare bills of lading and delivery receipts
- Maintain excellent communication with external and internal customers as well as interline companies
- Ability to remain stationary for up to 90% of his/her shift
- Ability to ascend to and descend from a forklift, as needed
- Ability to perform essential functions of the role on a concrete floor that may become slippery when wet
- Ability to perform essential functions of the role while exposed to varying outside temperatures
