Customer Onboarding Coordinator

Job Locations
US-OH-Dayton
Category
IT

Overview

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As a Customer Onboarding Coordinator you will work on cross-departmental collaboration with IT, Accounting, Operations, Pricing, Billing and Customer Service to establish and effectively support customer accounts.

Responsibilities

  • Crosstrain with IT, Accounting, Operations, Pricing, Billing and Customer Service to understand the different criteria needed to establish a customer account
  • Use independent judgement to create and maintain documentation of customer/trading partner contacts, custom requirements and integration details
  • Analyze, design and develop customer EDI integrations, including communication setup, map editing and business rule processes
  • Exercise discretion while providing data about Dayton Freight and our internal systems and capabilities upon request
  • Use independent judgement to understand internal technical capabilities and the needs of an account to ensure internal parties have required information for proper setup
  • Attend initial onboarding and established customer change events to understand customer needs and coordinate needs with appropriate department for implementation of those needs
  • Be a central resource for all internal groups on customer troubleshooting and setup needs
  • Work with Collections to ensure customer data requirements are being met for prompt payment
  • Monitor first shipments and invoicing to ensure everything is processing properly
  • Provide clear instruction and expectations to departments that will require follow-up or continual customer care
  • Coordinate testing of customer integrations and change requests
  • Provide integration support for the Dayton Freight API, validating proper setup and use when applicable
  • Maintain project/task lists with current status and applicable information
  • Continuously improve processes

Qualifications

  • Positive team-oriented attitude
  • Strong written and verbal communication skills
  • Strong critical thinking and problem solving skills
  • Passion for learning and continuous improvement
  • Ability to apply commonly accepted EDI principles

Benefits

  • Stable and growing organization
  • Competitive weekly pay
  • Professional, positive and people-centered work environment
  • Fast-paced work environment
  • Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
  • Paid holidays (8); paid vacation and personal days

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